Warranty
Covered in Warranty
Warranty Policy for DHEERAAY Naphthalene Balls
Warranty Overview:
DHEERAAY Naphthalene Balls come with a limited warranty designed to ensure customer satisfaction and product quality.
What is Covered:
Manufacturing defects (e.g., substandard product quality or improper packaging).
Product ineffectiveness caused by manufacturing issues.
What is Not Covered:
Damage due to misuse or mishandling of the product.
Deterioration caused by improper storage (e.g., high humidity or exposure to sunlight).
Use of the product for purposes other than intended.
Warranty Duration:
This warranty is valid for 30 days from the date of purchase.
How to Claim Your Warranty:
Keep the original purchase receipt as proof of purchase.
Contact our customer support team via email dheeraay1@gmail.com .
Provide clear details of the issue, along with photos (if applicable).
Note: This warranty is provided as an assurance of the product's quality and does not apply to consumable or disposable items beyond reasonable usage.
Not Covered in Warranty
What is Not Covered Under Warranty
The following issues or damages are not covered under the warranty for DHEERAAY Naphthalene Balls:
Improper Usage:
Damage caused by misuse, mishandling, or using the product for purposes other than its intended use (e.g., not following storage instructions).
Environmental Damage:
Deterioration due to exposure to extreme heat, moisture, or direct sunlight.
Natural Wear and Tear:
The natural evaporation or depletion of the naphthalene balls over time.
Tampered Packaging:
Products that have been tampered with or damaged after purchase.
Accidental or Intentional Damage:
Damage caused by accidents, dropping, or mishandling during or after opening the package.
Third-Party Issues:
Problems arising due to improper storage or transportation by third parties after purchase.
Warranty Service Type
Warranty Claim Process
In Case of Issues with the Product:
If the product is defective, damaged, or fails to perform as expected due to manufacturing defects, the customer can follow the steps below to claim the warranty:
Contact Customer Support:
Reach out to our customer care team through:
Email: dheeraay1@gmail.com
Provide Required Information:
Proof of purchase (e.g., invoice or receipt).
Description of the issue with the product.
Pictures of the product (if applicable).
Resolution Process:
If the issue is confirmed as a manufacturing defect:
Replacement: A new product will be sent to the customer.
Refund: In certain cases, the customer may request a refund.
The company does not send engineers or request customers to visit a service center, as this is a consumable product.
Timeline for Resolution:
Warranty claims are typically resolved within 7–10 business days after submission of all required details.
