Grievance Redressal Mechanism

**Flipkart is duty bound to provide fair treatment to our Consumer and Consumer grievances. **

**What does "Grievance" mean? **

Grievance means any issue related to the product/service which has been availed by the consumer from the Flipkart Platform and consumer is seeking resolution for the same**.**

**In case of any query or complaint the Consumer can approach us and reach out to us through ‘Contact us’ and ‘Help Centre’ tab available on this page. **

Journey:

1. Click on ‘[Contact Us][]’ or ‘[Help Centre][Contact Us]’ tab
2. It will open to Flipkart Help Center | 24x7 Customer Care Support
3. Choose from Type of Issue / Help Topics
4. Submit

If your query / complaint not resolved needs to be escalated : As per the applicable laws, Flipkart has appointed a “Grievance Officer” to address your grievances.

Here are the details for Grievance officer:

Mr. Shremanth M

Designation: Senior Manager

Flipkart Internet Pvt Ltd Block B (Begonia),

8th Floor Embassy Tech Village,

Outer Ring Road, Devarabeesanahalli Village,

Varthur Hobli, Bengaluru East Taluk,

Bengaluru District, Karnataka : 560103, India

Contact no. : 044-45614700

• Our ‘Grievance Redressal Mechanism’ is as follows:
• Upon the receipt of a Consumer Grievance on the channels specified above.
  • The Consumer shall receive an acknowledgment for its grievance within 48 (Forty-Eight) hours through email OR phone call or SMS, and
  • The Consumer shall receive a system generated “Unique ID” to track the grievance status
• “Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
• A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
  • When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance

For more details, please visit Terms of Use [Contact Us]: https://www.flipkart.com/helpcentre